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How our policies cater for Covid-19

We have enhanced our Single Trip, Backpacker and Annual multi-trip travel insurance policies to include cover for a wider range of claims relating to global pandemics and epidemics.

COVID-19 put our lives on pause for many months, but now that most travel restrictions have been lifted, you can finally get back to travelling. Our travel insurance offering helps provide that extra reassurance for those of you who are travelling whilst COVID-19 is still a global concern.

Our policies provide cover for the following:

If you contract an epidemic or pandemic disease or are subject to compulsory quarantine whilst on your trip

If you fall ill with an epidemic or pandemic disease (including COVID-19) or are required to quarantine as a result of your exposure to the disease, you will be covered for medical costs incurred as a result if you are outside the Republic of Ireland when falling ill. We will also provide cover for cutting short your trip, repatriation and/or extending your trip if you aren’t well enough or able to travel home as planned.
Our policies will also cover the cost for one member of your travel party to stay abroad with you, where medically necessary, until you are fit enough to return home. It is important that you contact our 24-hour medical emergency helpline for advice and assistance if you are admitted to hospital or are unable to travel home as planned.
If you need to cancel your trip

Cancellation cover will apply if your trip is cancelled because you or your travel companion either have symptoms or are diagnosed with an epidemic or pandemic disease (such as COVID-19), There is also cover if you or your travel companion are required to quarantine (self-isolate) as a result of your individual circumstances.
You won’t need to take a test to prove that you have the virus, but you will need to provide a Doctor’s certificate to confirm your symptoms or diagnosis, or evidence that you’ve been instructed to self-isolate via the HSE. If you are unable to travel due to a general quarantine being placed across a region or nation, then this cover does not apply.
Cover is provided for specified individual events only.

If you need to take care of or be with a loved-one

You are also covered for cancellation or cutting short your trip if one of your, or your travel companion’s close relatives (such as a parent, child, sibling or grandparent) falls seriously ill due to an epidemic or pandemic disease (including COVID-19) and you or your travel companion are advised not to travel as a result. Similarly to general cancellation, you will need to provide a Doctor’s certificate to support your claim.
If you are denied boarding

If you, or someone that you are travelling with, are denied boarding of your pre-booked public transport by order of the carrier, the government or a public authority as a result of you or your travelling companion displaying symptoms of a contagious disease (including an epidemic or pandemic disease, such as COVID-19), we will provide cover for any unused and unrecoverable trip costs.
We will require you to provide written confirmation of the denied boarding order from the carrier when you make a claim.

We know the importance of feeling safe and protected during your holiday, perhaps now more than ever. Browse our Travel Insurance policies today to see if they are suitable for you and your individual needs.

For more information about the new level of cover, visit our comprehensive FAQs page . Here we answer many questions you might have about your policy.

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